Virtual Assistance & Specialized Support
What's included?
- Pre-trained assistants, live in about 48 hours
- Inbox, calendar and client communication
- Research, data entry and document handling
- Specialised talent or full teams when the scope needs it
- A named backup so holidays do not stop the work
Who is it for?
Founders and executives doing work that should not reach their desk, and teams that need hands before they need another full-time hire.
How does it work?
You describe the work, we match a profile and you meet them before committing. Onboarding is about your specific processes, not teaching basics. Monthly, with scope reviewed as the role settles.
How long does it take?
- Days 1–2You describe the work; we match a profile and you meet them before committing to anything.
- Week 1Onboarding: tool access, your processes walked through, first tasks running under supervision.
- Weeks 2–4The assistant takes ownership of the agreed processes and starts working unprompted.
- Month 2 onwardsScope reviewed as the role settles, and usually widened as trust builds.
What do you actually receive?
- A named, dedicated assistant — the same person, not a rotating pool
- Your processes documented as they get learned, so the knowledge is yours
- Agreed working hours with overlap on your time zone
- A weekly written summary of what was handled and what needs you
- A named backup who knows your account, for holidays and sick days
- A monthly report against the outcome you chose at the start
A dedicated assistant is not a cheaper freelancer. The difference is that knowledge accumulates: in month three they know which client always pays late, which supplier needs chasing twice, and which of your emails can wait. None of that transfers in a marketplace, because the person does not persist.
Pre-trained means they already work fluently in the tools most businesses run on — shared inbox and calendar, spreadsheets, a CRM, invoicing, a project board. It does not mean trained on your business, which nobody can be in advance. Onboarding is about your processes, not about software basics.
What tends to get handed over first
- Inbox triage and calendar ownership, which is usually the largest single time drain.
- Quoting and invoicing, where the process is documented and the risk of error is visible.
- Order and delivery follow-up, the work that is urgent for the customer and invisible internally.
- Reporting and data entry — repetitive, low-judgement, and the first candidate for automation later.
What sets the size of the engagement
Hours are the obvious factor and the least interesting one. What actually moves it is how much judgement the role needs, whether the work has to be done live in your time zone or can run asynchronously, and how specialised the tools are. General admin at fifteen hours a week is one shape; bilingual customer-facing work on a regulated process is another.
What gets reported
- Hours returned to your team, which is the number the arrangement exists to move.
- Response and turnaround times on the processes the assistant owns.
- Backlog: whether the queue is shrinking or just moving to someone else.
- Processes documented so far, because that is the asset you keep either way.
What we need from you
Four to six hours in the first week, and an hour a week after that. That is the whole ask, and it is the one that decides whether this works: an assistant who cannot get a question answered spends the month guessing, and the guesses become your processes.
- Tool access on day one, not on day four.
- Someone available for questions during the first week.
- A named contact for approvals, so work does not queue behind you.
We provide pre-trained virtual assistants, plus high-level individual talent or teams that integrate into your operations and deliver value from day one.
Questions about this service
How fast can a virtual assistant start?
Around 48 hours from the moment scope is agreed, because profiles are pre-screened and already trained on common tools. What sets the real pace is how quickly you can grant access and walk through your processes.
Is the assistant dedicated to us or shared?
Dedicated. One person, your processes, your tools, your hours. A named backup is briefed on your account so holidays and sick days do not stop the work, but day to day it is the same person.
What if the assistant is not the right fit?
We replace them, and the process documentation from the first weeks means the replacement starts from what was learned rather than from zero. Say it early — a mismatch flagged in week two costs far less than one endured for a quarter.
Want results like these?
Tell us where your business is stuck. We respond within 24 hours and schedule a no-pressure discovery call.
Talk about this