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Delfín is a digital services agency that works as two units. Delfín Media handles marketing: strategy, content, social media, web and paid campaigns. Delfín Force handles execution: pre-trained virtual assistants, back-office operations and process automation. Most clients start with one and add the other.

Media is about getting attention and turning it into demand. Force is about handling the work behind that demand. If your problem is that nobody knows you exist, you need Media. If your problem is that your team is drowning in operations, you need Force.

A dedicated remote professional who becomes part of your operation, not a task-by-task freelancer. They learn your processes, use your tools and report to you. The difference from hiring locally is cost and speed; the difference from a marketplace is continuity.

Around 48 hours from the moment scope is agreed. Assistants come pre-trained on the tools most businesses already use, so onboarding is about learning your specific processes, not teaching basics.

Dedicated. One assistant, your processes, your tools, your hours. That is the whole difference from a marketplace, where the person handling your inbox on Tuesday may not be the one who handled it on Monday, and nothing accumulates.

The repetitive ones, the ones documented only in someone's head, and the ones stealing time from work only you can do. Inbox and calendar, quoting, invoicing, order follow-up and reporting are the usual first four weeks. Judgement-heavy work stays with you.

Against outcomes agreed at the start, not hours logged. Usually hours returned to your team, response time, error or rework rate, and how many processes are documented and automated. Reporting is monthly and puts each number next to the decision it should inform.

Yes — across Latin America and the United States. Delfín is based in Caracas (UTC−4) and works asynchronously, which is why the operating model is built on clear written communication rather than shared office hours. US and Latin American time zones overlap with ours by several hours every working day.

Spanish and English. Client-facing work, reporting and content can be delivered in either, and several accounts run bilingual.

Monthly, with a defined scope per engagement rather than an hourly count. Scope is agreed before starting and reviewed as the work evolves. There is no long lock-in: the point is that keeping us is a decision you re-make, not one you're trapped in.

A conversation about where the business is stuck, access to the tools involved, and one person on your side who can make decisions. That's it. The discovery call is free and there's no pressure attached to it.